Standard Cancellation Policy

– If cancellations are made 10 days prior to the required date of booking, an amount of 10% of the total package cost will be charged as cancellation fees.

– If cancellations are made 10-6 days prior to the required date of booking, an amount of 25% of the total package cost will be charged as cancellation fees.

– If cancellations are made 6-2 days prior to the required date of booking, an amount of 50% of the total package cost will be charged as cancellation fees.

– If cancellations are made 1 day or the same day prior to the required date of booking, an amount of 100% of the total package cost will be charged as cancellation fees.

– Due to unexpected weather conditions or any kind of legal restrictions certain activities might be cancelled for which we shall try our best to provide an alternative. However, there will be no refund for such case.

Refund Time

Q: Once requested, within how many days shall Just4You refund the transaction?

A: From the day of receiving cancellation request, we shall initiate the refund on the next working day. The amount shall be reflected within 7-10 working days, on the initial mode that was used to pay.

Q: Within how many days will the refund be reflected in your bank account?

A: The amount shall be reflected within 7-10 working days in the original mode used for payment. In case of any problems related to refund, you can send an email to s[email protected]

Q: What will be the Refund Policy in case of cancellation by Just4You Surprise Planners?

In case the experience has to be cancelled by Just4You owing to unforeseen circumstances, full refund will be offered to the client and will be credited within next 8-10 working days.

– To Officially cancel the booking, Message – CANCEL<space><Booking reference ID> at 8459122919 from your registered number or registered email at [email protected] and we will process your request.

– Refund shall be processed within 7-8 working days after cancellation.

Reschedule Policy

– More than 48 hours before experience: Rescheduling at 10% Fee

– 24 hours to 48 hours before experience: Rescheduling case to case basis 30% fee

– Less than 24 hours before experience: No Rescheduling

– No Cancellation is possible for experiences booked for 13th and 14th February.

– No Re-Schedule possible for experiences booked for 13th and 14th February.

NOTE: This is standard cancellation policy. Kindly check individual product cancellation policies before booking as there are possibilities of slight difference.
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